Reference

How juara02 Handles Your Rights and Account Terms

These legal terms set out your rights, our obligations, and the rules that apply when you access juara02 from Indonesia — availability always depends on local law and eligible regions.

Jurisdiction-aware termsDANA, OVO, GoPay account contextData retention policyUser rights contact pathIndonesia eligibility framing
juara02 How juara02 Handles Your Rights and Account Terms
HOW WE HANDLE IT

Data Handling, Cookies, Security and Retention

We protect account data using standard encryption practices. Your session, device signal, and payment-method identifiers are stored only as long as needed to operate your account or meet our legal obligations — after that, we delete or anonymise them. Cookies on juara02 handle session state and preference memory; you can adjust cookie consent from your browser or account settings at any time.

Account Security

Your account uses OTP verification tied to your registered contact. We do not store raw wallet PINs — DANA, OVO, and GoPay authentication happens inside each wallet's own secure environment.

Cookie Policy

We use session cookies and preference cookies. No third-party ad-tracking cookies are placed without your consent. Adjust your cookie settings from the footer link on any page.

Data Retention

Account transaction records are kept for the period required by applicable rules. When that period ends, data is deleted or anonymised. You can request a copy of your data through our email channel.

Who to Contact

For any data-rights request — access, correction, deletion — email us with your account reference and wallet type. We will confirm receipt and provide a response within the applicable timeframe.

CONTACT CHANNELS

How to Reach Us About Legal or Policy Matters

Legal queries — including data access requests, account-closure questions, and policy clarifications — go through the same support channels we use for account help. Reach out via live chat or email and mention that your question is a legal or policy matter so it gets routed to the right team. We aim to respond to formal data requests within the window required by applicable rules.

Team online

Live Chat

Open the chat window from any page in your account. Mark your message as a legal or data query so our team routes it correctly and follows the right process.

Email Support

Send your legal request by email with your registered account details. For data-deletion or access requests, include the wallet type you use — DANA, OVO, or GoPay.

Account Settings

Some legal preferences — including communication consent and cookie choices — are manageable directly inside your account settings without needing to contact support.

Answers to Common Policy and Rights Questions

These are the legal and policy questions we hear most often. If your question is not here, live chat or email will get you a direct answer from our team.

Access depends on local law and eligible regions. We recommend checking your local regulations before creating an account. We do not confirm legality for specific locations.

We collect the wallet identifier and transaction reference needed to process your deposit or withdrawal. We do not access your wallet PIN or full balance — authentication stays inside your wallet app.

Yes. Email our support team with your account reference and we will compile and send your data within the period required by applicable rules. Include which wallet you use so we can locate all relevant records.

Send a deletion request by email or live chat. We will close your account and delete or anonymise your data once any mandatory retention period has passed, then confirm completion.

We notify you via your registered contact before material changes take effect. Continuing to use the platform after that date means you accept the revised terms. You may close your account if you disagree.

Reach us via live chat or email and flag it as a data-rights concern. Our team will review, respond formally, and explain what corrective steps apply under the relevant rules.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.