Reference

How juara02 Handles Your Personal Information

When you open an account with us and connect your DANA, OVO, or GoPay wallet, you share certain personal details — and this policy explains exactly what we collect, why we collect it, and how we keep it secure.

Account data handled securelyDANA, OVO, GoPay wallet details protectedYour data is never sold to third partiesYou can request access or deletionSSL-encrypted data in transit

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Reach our support team directly through the live chat widget in your account dashboard. We handle data access and deletion requests through this channel during active support hours.

Email for Data Requests

Send a formal data access, correction, or deletion request to our support email. Include your registered account number so we can locate your record without delay.

Account Settings Panel

Some data preferences — such as marketing communication opt-outs — can be managed directly from your account settings panel without needing to contact us at all.

What Data We Collect and Why

juara02 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number, and the account wallet details you link — whether that is DANA, OVO, or GoPay. This information is used to verify your identity, process deposits and withdrawals, and keep your account secure. We also collect

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session and device data — such as your browser type, mobile OS, and IP address — to detect unusual login activity and protect your account from unauthorised access. Payment transaction records are stored to resolve disputes and confirm wallet transfers accurately. We do not store your
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full wallet PIN or password at any point; authentication is handled through the wallet provider's own secure flow. If you contact our support team, the conversation log is retained to help us follow up and improve the service. Data related to your account activity may be
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retained for as long as your account remains active, and for a reasonable period afterward in line with applicable obligations. Availability of our services depends on local law and is accessible only in eligible regions. We review this policy periodically, and any material changes will be
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communicated through your registered contact details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage What You Share

We apply SSL encryption to all data moving between your device and our servers, whether you are logging in from Bandar Lampung or accessing your account from any other part of Indonesia. Account security, cookie handling, data retention and your right to request changes are all part of how we run this policy day to day.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Account Security Practice

Login sessions are monitored for unusual activity. If we detect an access pattern that looks off, we may prompt you to re-verify your identity through your registered phone number.

Data Retention Period

Your account data is kept while your account is active. After closure, records are held for a limited period to meet applicable obligations, then deleted from active systems.

Requesting Changes to Your Data

You have the right to access, correct, or request deletion of your personal data. Submit your request via live chat or email, and we will respond within a reasonable timeframe.

Questions About Your Privacy on juara02

These are the questions we get asked most often about how your data is collected and used. If your question is not covered here, reach out through live chat or the support email linked in your account.

We collect your name, phone number, email address, and the e-wallet details you link — such as DANA, OVO, or GoPay. Device and session data is also recorded for security purposes.

We do not sell your data. We may share limited details with payment processors — for example, to complete a GoPay or OVO transaction — but only what is needed to process your request.

Send a request through live chat or to our support email. Include your registered account number and we will provide a summary of the data we hold for your account.

Yes. Submit a deletion request via live chat or email. We will remove your data from active systems after verifying your identity, subject to any retention obligations that apply.

We use session cookies so you stay logged in, and analytics cookies to see which parts of the site are used most. You can manage cookie preferences directly in your browser settings.

After account closure, we retain records for a limited period in line with applicable obligations. Once that period ends, your data is removed from our active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoAbout Us

How juara02 Handles Your Personal Information

How to Reach Us About Your Data

Live Chat Support

Email for Data Requests

Account Settings Panel

How We Protect and Manage What You Share

Cookies and Tracking

Account Security Practice

Data Retention Period

Requesting Changes to Your Data

Questions About Your Privacy on juara02

01 What personal data does juara02 collect when I open an account?

02 Does juara02 share my data with third parties?

03 How do I request access to the data juara02 holds about me?

04 Can I ask juara02 to delete my personal data?

05 How does juara02 use cookies on the site?

06 How long does juara02 keep my account data after I close my account?

Privacy Policy

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